The Delivery Insurance option is available for customers from Canada and USA only.
To guarantee your complete satisfaction with our services, you have the option to purchase Delivery Insurance.
If your package is confirmed as NOT DELIVERED via carrier online tracking, we will either resend your order free of charge OR refund your order (via your original payment method or store credit),
Delivery Insurance is NON REFUNDABLE.
Delivery Insurance is void if an incorrect name/address is entered for shipping details.
Only one reshipment, refund or store credit per order.
You must provide us with photographic proof that your order has been intercepted. (Any documentation received with your package). Please contact us once your package has been delivered and our support team will provide you with the next steps.
If you do not provide this information, then we will not be able to reship / refund your order.
We will not be held responsible for parcels without delivery insurance.
Customers from other regions order at their own risk. We cannot be held responsible for packages missing in the post.