We guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy.
Should you wish to return purchased goods for any reason, you need to contact us to confirm your return within 7 days of receipt of your order. Any goods sent back without prior consent from Oasis Genetics will be sent back at your cost.
Returned goods must be new, unused and in their original packaging.
Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us.
The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.
In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 7 days of receipt of your order and return the goods as per our returns policy above.
We will refund any postage costs incurred when returning items back to us. We recommend using an insured delivery method; however we will not accept extra charges for guaranteed next day services or other courier services.
Your replacement goods will be shipped (or your payment will be refunded) within 14 days of receipt of your return.
If you would like to exchange your item(s) for different products in our range, please contact us first, within 7 days of receiving your order.
Returned goods must be new, unused and in their original packaging. Please detail which item(s) you would like to receive as a replacement.
We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. If you paid with an alternative method, you will need to cover any extra cost before the replacement goods are shipped. If the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs.
We will refund the cost of returned goods. Shipping costs are non-refundable.
We do not refund the cost of returning the goods, except for returning faulty or damaged goods.
Refunds will be made by crediting your card or by a cheque, depending on the method used for payment.
Refunds will be processed in CAD. If you paid in any other currency or cryptocurrency, you will receive an equivalent of your CAD order value, calculated using the exchange rate from the moment of your refund transaction.
Refunds will be made within 14 days of receipt of your return.